Once you've placed your order we'll then send you out an ashes collection pack via USPS Priority Mail. This kit will contain everything you need to send your loved one's ashes back to our US office.

Once your ashes pack has been received at our US office you will receive an email confirming safe delivery. Once per week we send orders back to our UK office where your jewelry piece will be crafted.

We’ll let you know when your jewelry is ready. Typically, we work to a 7 to 10 day business day turnaround. We dispatch using an international courier and tracking information will be emailed to you. A signature will be required.

Your jewelry will be beautifully gift-wrapped and will contain a warranty certificate and care instructions, along with any unused ashes.